Account Clerk: Judy Potter
Phone Number: (513) 761-1124 x102
Fax: (513) 761-4948
Pay Your Bill Online:
Online billing is now active, click here to make a payment. If you haven’t set up an online account, you will need your book number, account number and service address (exactly as it appears on your bill). You will also need to enter the email associated with your bill. If you do not have an email on file, please contact the administrative office. Because there can only be one account per address, logins are only accessible by the property owner. Rental properties (non owner occupied addresses) need to check with the property owner for the login credentials.
Please note: payments are downloaded the following business day. When you make a payment, it will not be reflected on your account until the next business day. Any overpayments will be held on the account and applied toward future bills. If you are due to be shut off, please contact the office beforehand, as verification may be required. Once water has been disconnected, please add an additional $75.00 if you wish to restore service.
If you need assistance, please email the support line: email@example.com or call the Administrative Office at 761-1124 during normal business hours.
Utility services in Lockland are provided directly by the Village. Water, sewer and garbage are billed bi-monthly. The billing months are: January, March, May, July, September and November. Bills are sent out the beginning of a billing month and are due on the last business day of that month. If you have not received a bill by the 15th, please call the office. Any unpaid balance will receive a 10% penalty.
Bills are sent out on postcards and contain the readings, usage, service charges, dates of service and account information. If you believe that any portion of the bill is inaccurate please contact the administrative office as soon as possible.
You can pay your bill through the following methods:
- Online, click here to make a payment. Accepted payments are Visa, Mastercard, Discover or eCheck.
- In person at the Administrative office during normal business hours. Accepted payments are Visa, Mastercard, Discover, Check, eCheck, Cash or Money Order.
- The overnight box in front of the Administrative office. Accepted payments are check or money order.
If you are unable to pay your water bill, you can get a payment plan, the form can be downloaded here. Payment plans must be approved to be valid.
In the Village of Lockland there is a minimum bill for access to service. A minimum consists of the following: water, sewer and refuse (garbage). The charges depend on the size of the meter. For single family dwellings the minimum bill is $137.52. Note: the garbage portion is not applicable to commercial properties.
|Meter size||No. of Units||Water Portion||Sewer Portion||Refuse Portion|
|3/4″||2 or 3||$37.74||$103.91|
|1″||4 or 5||$45.42||$142.44|
To receive a copy of the utility bill, you must submit a water contract form (available upon request) and put down a deposit. If it is a rental property (this includes land contracts) the owner must sign off on the contract.
All new accounts require a deposit to be paid when the contract is submitted. The amount of the deposit shall depend on the type of property being serviced according to the following:
- For single family residential-$137.52
- For any house or apartment with 2-5 units-$180.00
- For any residential house or apartment with 6 units or more-$500.00
- For light manufacturing-$137.52
- For any commercial property-$137.52
- For any industrial property-$1000.00
MSD Sewer Credit
If you recently had a leak occur where the water did not go into the drain, you may be eligible for a sewer credit. You will need to complete this application as well as provide documentation that the leak was repaired.
MSD Customer Assistance Program:
The Metropolitan Sewer District of Greater Cincinnati (MSD) offers a Customer Assistance Program (CAP) to help low-income senior citizens pay their sewer bills. If you meet the MSD CAP eligibility requirements, you will receive a 25% discount on your monthly sewer charges. The estimated annual savings for a MSD senior customer is $120 (or more) per year. Eligibility is based on age, income, and property ownership. Applications forms are available here.
For additional information you can contact the administrative office at (513) 761-1124 during normal business hours. Click here to view the code of ordinances regarding water service.
In order to help identify all of the lead services in Lockland, we are asking for your help.