Water/Utility Billing
Account Clerk: Judy Potter
Phone Number: (513) 761-1124 x102
Fax: (513) 761-4948
Email: [email protected]
Pay Your Bill Online:
Click here to connect to the online portal.
If you need assistance, please email the support line: [email protected] or call the Administrative Office at 761-1124 during normal business hours.
Please note: There is a new portal to access online payments. To create an account, please enter the first line of the name on your bill (exactly as it appears) and the full account number (including the dash). If you are unable to access your account, please contact the Administrative Office.
If your service is due for disconnection, please contact the Administrative office to verify the status of your account. If your service been disconnected, please add an additional $75.00 reconnect fee if you wish to restore service. There is a short delay (approximately 5 minutes) for online payments to reflect on your account. Please be careful not to make double payments.
Overview:
Utility services in Lockland are provided directly by the Village. Water, sewer and garbage are billed bi-monthly. The billing months are: January, March, May, July, September and November. Bills are sent out the beginning of a billing month and are due on the last business day of that month. If you have not received a bill by the 15th, please call the office. Any unpaid balance will receive a 10% penalty.
Bills:
Bills are sent out on postcards and contain the readings, usage, service charges, dates of service and account information. If you believe that any portion of the bill is inaccurate please contact the administrative office as soon as possible.
Payments:
You can pay your bill through the following methods:
- Online through the portal, accepted payments are Visa, MasterCard, or e-Check.
- In person at the Administrative office during normal business hours. Accepted payments are Visa, MasterCard, Discover, Check, Cash or Money Order.
- The overnight box in front of the Administrative office. Accepted payments are check or money order.
If you are unable to pay your water bill, please contact the Administrative office, you may be eligible for a payment plan.
Minimum Bill:
In the Village of Lockland there is a minimum bill for access to service. A minimum consists of the following: water, sewer and refuse (garbage). The charges depend on the size of the meter. For single family dwellings the minimum bill is $152.03. Note: the garbage portion is not applicable to commercial properties.
| Meter size | No. of Units | Water Portion | Sewer Portion | Refuse Portion |
| 5/8″ | 1 | $31.91 | $86.12 | $34.00 |
| 3/4″ | 2 or 3 | $41.61 | $111.04 | |
| 1″ | 4 or 5 | $50.07 | $152.22 | |
| 1-1/2″ | 6-12 | $65.21 | $258.66 | |
| 2″ | 13-20 | $86.39 | $366.38 | |
| 3″ | 21-50 | $134.96 | $940.32 | |
| 4″ | 51-115 | $186.30 | $1557.30 | |
| 6″ | 116-250 | $405.30 | $3076.90 |
Contract:
To receive a copy of the utility bill, you must submit a water contract form (available upon request) and put down a deposit. If it is a rental property (this includes land contracts) the owner must sign off on the contract.
Deposit:
All new accounts require a deposit to be paid when the contract is submitted. The amount of the deposit shall depend on the type of property being serviced according to the following:
- For single family residential-$152.03
- For any house or apartment with 2-5 units-$180.00
- For any residential house or apartment with 6 units or more-$500.00
- For light manufacturing-$152.03
- For any commercial property-$152.03
- For any industrial property-$1000.00
MSD Sewer Credit
If you recently had a leak occur where the water did not go into the drain, you may be eligible for a sewer credit. You will need to complete this application as well as provide documentation that the leak was repaired.
MSD Customer Assistance Program:
The Metropolitan Sewer District of Greater Cincinnati (MSD) offers a Customer Assistance Program (CAP) to help low-income senior citizens pay their sewer bills. If you meet the MSD CAP eligibility requirements, you will receive a 25% discount on your monthly sewer charges. The estimated annual savings for a MSD senior customer is $120 (or more) per year. Eligibility is based on age, income, and property ownership. Please visit MSD’s website for more information.
Further information:
For additional information you can contact the administrative office at (513) 761-1124 during normal business hours. Click here to view the code of ordinances regarding water service.
Lead Lines
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