Duke Energy-changes coming to improve the customer experience
Coming this spring, Duke Energy will implement a new, modernized billing and technology system that will provide customers with an improved digital experience, more convenient and flexible options, along with more insight into their energy use and spending. The options described below will be available to Duke Energy customers in Ohio, Kentucky and Indiana when our system updates are complete on April 6, 2022, unless otherwise noted. While we’re working, certain services and account features will be temporarily unavailable. We appreciate your patience as we work through our system conversion. See more about what’s ahead and make note of important dates to plan accordingly.
New or enhanced billing & payment options
Eligibility requirements may apply
Payment arrangements are known as installment plans. Residential customers may now sign up for installment plans through the website and automated phone system. Residential customers may continue to enroll by speaking with a customer care specialist. Installment plan details will be available through the online experience to help customers track and monitor their progress.
Due date extension
Residential and small and medium business customers will now have the ability to request a due date extension of up to 10 days for their current bill. This option is available for use twice per calendar year through the website, automated phone system or a customer care specialist.
• The usage snapshot features the average outdoor temperatures for the past 13 months.
• For customers enrolled in Budget Billing, an updated analysis chart clearly displays the progression of plan charges compared to actual usage costs.
• Net metering customers will now see the amount of energy delivered and consumed each month, as well as the net metering balance.
Improved digital experience, enhanced residential experience
The residential experience on our online portal will have a new look and feel. An enhanced dashboard enables quick navigation to frequently used transactions, while providing important account details at a glance.
• Expanded view of billing and payment activity
• More insights to analyze energy data – customers with a smart meter can track hourly, daily and monthly energy usage
• Variety of billing and payment options – pay bills online for free with bank account, sign up for Pick Your Due Date, set up installment plans and more
Automated start, stop & move
An automated Start, Stop, Move experience will allow residential customers to self-serve online, including the ability to view and confirm available dates for their service request. Residential customers will have the ability to view and track the status of service requests, as well as view details and edit contact information for scheduled service requests.
New business experience
The new business experience on our online portal will offer more convenience and flexibility with enhanced features. An enhanced dashboard enables quick
navigation to frequently used transactions, while providing important account details at a glance.
New agency experience
The new agency experience on our online portal will allow authorized users to view Duke Energy customer billing, payment and pledge history details to make informed pledge decisions and avoid making a phone call. Features include the ability for authorized users to:
• View a dashboard of pledges requiring payment
• Pay pledges, including multiple pledges at one time
• Export pledge and payment history
• Invite volunteers and employees to access the portal
New landlord experience
The new landlord experience on our online portal will feature a time-saving layout and enhancements that make it easier to manage all properties in one place.
• Make payments and view account balances for multiple properties
• Easily enroll properties in a Revert to Owner agreement (previously Automatic Landlord Transfer) to manage service when a tenant moves out
• Organize properties into groups for easy management and see when a tenant has requested or canceled service in/out of their name
• Ability to organize and view multiple accounts grouped into portfolios to better manage and track accounts
• Quick links for easy access to high-frequency transactions such as turning on/off service or updating profile settings
• Rate comparison tool that allows customers to compare their current rate to alternate rate plans (must have 12 months of billing history in the new billing system)
• Ability to view and track the status of service requests and edit contact information
Wyoming Avenue and Mill Street Pedestrian Safety Improvements
VAR-STW-Bike/Ped Design-2020 Task 003, HAM-SRTS-Lockland, PID No. 113739
Dear Resident and/or Property Owner:
The Village of Lockland is in the process of developing plans for the pedestrian safety improvements along Wyoming Avenue and Mill Street. The project limits along Wyoming Avenue will be from Mill Street (east) to Elm Street (west) and the limits along Mill Street will be from Carthage Avenue (south) to Wyoming Avenue (north). The primary improvements will involve the following construction items.
- Sidewalk and curb ramp repairs on Mill Street
- Sidewalk and curb ramp repairs on Wyoming Avenue
- Flashing beacons and striping at the intersection of Anne Street and Wyoming Avenue
- Audible Pedestrian Signals (APS) at Wayne Avenue and Wyoming Avenue
- Paint cross walks at Forrer Avenue and Wyoming Avenue
- Paint school zone, add flashing beacons and LED advance warning school zone signs on North Cooper Avenue
- Paint school zone and add LED advance warning school zone signs on Forrer Avenue
- Paint cross walks at Wyoming Avenue and Mill Street
Accordingly, we wish to advise you on the project schedule.
- Final Construction Plans Completed – June 30, 2022
- Construction Sale Date – October 1, 2022
- Estimated Begin Construction – May 1, 2023
- Estimated End Construction – August 1, 2023
If you have any questions or comments regarding the proposed improvements, including the effects of the projects on local residents, air quality, the local economy, or historic and cultural resources, please contact the Village of Lockland at the following address within 90 days:
Village of Lockland
Attn: Krista M. Blum, Village Administrator
101 North Cooper Avenue
Lockland, OH 45215
Telephone Number: (513) 761-1124
Or you can contact ODOT at:
Ohio Department of Transportation District 8 Office
Attention: Keith Smith, P.E., District Environmental Coordinator
505 South State Route 741
Lebanon, OH 45036-9518
Telephone Number: 1-800-831-2142
We sincerely appreciate your cooperation and assistance so that this important project can be completed to the benefit of the Lockland community and traveling public.
Krista M. Blum
APPLICATION TO BECOME A SECTION 106 CONSULTING PARTY
FOR THE UNDERTAKING
HAM SRTS Lockland FY23 PID 113739
Section 106 of the National Historic Preservation Act of 1966 requires agency officials to consider the effects of their actions on historic properties. The Section 106 process seeks to incorporate historic values into project planning through consultation among agencies, and other parties, with an interest in the effects of the undertaking on historic properties. Individuals or organizations with a demonstrated interest in the effects of the undertaking on historic properties can become a Section 106 consulting party. The various consulting parties work together to discuss options, provide multiple viewpoints, and strive to seek common agreement on the incorporation of historic preservation values into the project. If you are interested in becoming a Section 106 consulting party for the undertaking, please provide your information to this form and forward to:
Ohio Department of Transportation – District 08
Attn: Paul Maricocchi, E.I.T.
|Concerns regarding the effect of the project on historic properties:|
Email: email@example.com Phone: 513-933-6586
The Ohio Checkbook
The Ohio Checkbook serves as the singular and most trusted resource for Ohioans to obtain local and state financial information. In November 2019, the Ohio Checkbook became a collective result of Lt. Governor Jon Husted and Ohio Treasure Robert Sprague unveiling a joint initiative aimed at enhancing government transparency by providing Ohioans real-time financial and transactional data.
The Ohio Checkbook is the result of this effort bringing together features from two first-of-their-kind – the Ohiocheckbook.com and Ohio’s Interactive Budget. Upon its launch in 2014, OhioCheckbook.com set a new national standard for transparency in government and was recognized three times by the U.S. Public Interest Research Group as being ranked number one in transparency for providing online access to government spending data. In six years, more than 1,150 local government entities around Ohio partnered with the Treasurer’s office to make financial data available through the website.
Ohio’s Interactive Budget was launched in 2016, by the Ohio Office of Budget and Management (OBM), as a first of its kind comprehensive open checkbook that enabled users to see not only how state money is spent, but also how revenue is generated and allocated via the state budget. The Ohio Interactive Budget site was an extension of the state accounting system that provided the public access to the financial and transactional data maintained in the state’s accounting system.
Each site’s functionality and purpose has been preserved in the new Ohio Checkbook site, which merged the cutting-edge features of OhioCheckbook.com and Ohio’s Interactive Budget, placing them under one roof.
Please visit https://OhioCheckbook.gov/Villages/Village-of-Lockland to obtain Lockland’s financial information.
If you have questions about Checkbook.Ohio.Gov, please email Questions@ohiocheckbook.gov .
Natural Gas Aggregation Program
Constellation Newenergy is the provider of natural gas in our aggregation program. You may use this information to access details of the program and enroll or opt out of the offer.
On November 4, 2008, Village of Lockland residents voted to approve an opt-out natural gas aggregation program for eligible Village residents and small businesses. After adopting a Plan of Operation and Governance for the program, the Village entered into an agreement with Energy Alliances, Inc. to provide consulting services for obtaining the natural gas supply for this program. Specific information for this program follows:
• Supplier: Constellation NewEnergy – Gas Division, LLC
• Rate: $0.396 per ccf
• Term: October 2020 through the May 2022 Meter Read
• Your local utility, Duke Energy – Ohio, will continue to deliver your natural gas and maintain the gas lines and respond to emergencies.
• You can enroll in the program at any time by calling the Toll Free Number below!
• You can cancel your participation in the program at any time without incurring a cancellation fee!
To enroll in the program or to cancel your participation in the program, please call the program supplier, Constellation NewEnergy – Gas Division, LLC at 877-885-4344.
For answers to questions not found here, you can call Energy Alliances, Inc. at 513-794-5555 or visit their website at: https://energyalliances.com/village-of-lockland.
Electric Aggregation Program
• Supplier: Dynegy
• Rate: 4.93 cents per kWh
• Term: Through August 2023
In November 2009, Village of Lockland voters approved an opt-out electric aggregation giving Village Council the authority to negotiate the most favorable electricity supply rate and terms for you. We are very proud to have been chosen to serve you!
There is no cost to enroll. Enrollment is automatic for those who are eligible, but participation is voluntary. You may opt-out of this program without penalty at any time for any reason by providing notice to Dynegy. If you choose to opt-out, you will be served by the standard service offer of Duke (the “Utility”) or until you choose an alternative supplier of electric service. If you switch back to the Utility, you may not be served under the same rates, terms, and conditions that apply to other customers served by the Utility.
Here’s What You Can Expect
• The program is simple! You’re automatically enrolled and there’s no enrollment, switching or early termination fee.
• You’ll receive a fixed rate of 4.93 cents per kWh through your August 2023 meter read. Or choose 100% renewable energy for 5.345 cents per kWh. Please call us for this option.
• Nothing will change! Continue to receive one monthly bill from your local utility, Duke Energy. You’ll notice that Dynegy will now show as a line item for the supply portion on your bill.
• Duke Energy will send you a confirmation letter after your enrollment is finalized.
Don’t want to participate?
Just complete and return the reply card below or call Dynegy at 888-682-2170 by July 15, 2021. If you choose to opt out of the program at this time, or if you choose to leave the program at a later date, you will be served by Duke Energy under its standard service offer or until you choose an alternative supplier of electric service. If you switch back to your utility, you may not be served under the same rates, terms, and conditions that apply to other customers served by your utility.
To learn more about the program, please see the enclosed terms and conditions or visit https://www.dynegy.com/
Metropolitan Sewer District CAP Program
The Metropolitan Sewer District of Greater Cincinnati (MSD) offers a Customer Assistance
Program (CAP) to help low-income senior citizens pay their sewer bills. If you meet the
MSD CAP eligibility requirements, you will receive a 25% discount on your monthly sewer
charges. The estimated annual savings for a MSD senior customer is $120 (or more) per
year. Eligibility is based on age, income, and property ownership.
3 Easy Steps to Apply
1. Complete Application
2. Attach Documents
3. Submit to MSD
If you meet the MSD CAP eligibility requirements, you will receive a 25% discount on your monthly sewer
charges. Following approval, your 25% discount will be applied to the sewer charges beginning on the
next full billing cycle.
To be eligible for the MSD CAP you must:
• Be 65 years of age or older.
• Have an Ohio Adjusted Gross Income (OAGI) of no more than $32,800 for 2019. The income limit
applies to the combined income of you and your spouse.
• Own and live in the residence for which you are paying the MSD sewer bill.
Documentation is required to be submitted with the application.
• Proof of Age
• Proof of Income
MSD will notify you each year when it is time to renew your enrollment in the customer assistance program.
Hamilton County Battery Disposal Program
Hamilton County is currently running a program to help residents properly dispose of batteries for more information please visit their website.
Lockland Recycled 101.36 Tons in 2020
Congratulations Lockland residents! In 2020, we diverted 101.36 tons of metal, glass, plastic, and paper. Residents saved resources, conserved energy, and reduced pollution by recycling.
The recycling efforts in Lockland:
• Conserved enough energy to power every home in Lockland for 4.04 days.
• Reduced more air pollution than if every household in Lockland rode their bicycle to work for 2.69 weeks.
• Saved 846.72 trees from being harvested.
On average, each household in Lockland diverted 125.37 pounds in 2020. That’s 6.23% of all the waste we generate.
Want to start recycling? Call 1-800-828-8171 to request your recycling cart today. Curbside recycling is available, please use the red bins provided by Rumpke, larger bins are available upon request. Alternatively, you may bring in recyclables to drop-offs at the Village parking lot on North Cooper Ave.
Have a question about recycling? Call Hamilton County’s Recycling Hotline at 946-7766 or visit https://hamiltoncountyr3source.org/. Love all things recycling? Follow Hamilton County Recycles on Facebook, Twitter, Instagram, or Pinterest.
Because what we do matters.
A Book About Lockand’s History
Lockland Ohio “A Thousand Memories In A Mile” By John Wesley Campbell
Available for Purchase!
The book may be purchased by mail (check or money order) for the grand total of $47.95 per copy (this includes postage) and payment may be sent to:
Overpeck, Ohio 45055-0176
Please be sure to clearly include your complete name and mailing address with your order!
If you prefer to use a credit card or bank account, payment made be made using Paypal.com. When directed to enter the recipients email address please use: LocklandHistory@aol.com followed by the amount ($47.95) and indicate that it is for “Goods or Services, there is no fee for you to use this service.
Hamilton County Head Start Program
Hamilton County Head Start is is now enrolling 3-4 year olds for their preschool program. For additional information please visit http://hcescheadstart.org/
Thru the Valley Project
Residents and businesses interested in staying informed about the possibility of Interstate 75 being widened and access/egress points improved, can now access updates on ODOT’s website.